PLDT Customer Service
I work as a technical support representative at a call center, so I should know customer service well. Since I disconnected my service with Smartbro, I contemplated about changing to PLDT I don’t read as much complaints about PLDT than Globelines.
From the office, there’s a PLDT office along the way, so putting aside procrastination, I went to the office to ask about the requirements in getting hooked up with PLDT.
So I walked into the building, I asked the guard on duty about where I can ask about applications. Of course I meant which section and what desk. And he did point me to customer service.
Since PLDT is a Telecommunications company, it’s supposed to have only one central office and the same set of rules, unlike fast food chains.
In franchising fast food chains, the franchise owner most of the time set their own rules. One branch can give gravy refills for free, while another wouldn’t. One branch can have a station for unlimited ketchup refill while the other doesn’t, but you can always ask for ketchup from over the counter.
My experience with PLDT customer service was not too pleasant. I swear, it would make you not want to sign up with them. I could’ve just gone to PLDT’s site and filled out an application form there, but I had questions that the site didn’t have answers to so I wanted to speak with an actual person.
So going back to my experience at the PLDT office, I went over to the lady behind the counter which had a big sign that said “CUSTOMER SERVICE” hanging from the ceiling right above her head. I’m not sure if she knew that she was doing her make up wrong, because her eyeliner was already on the bags of her eyes. Or maybe she just did her make up like that. Oh well.
“Where do I apply for a new connection? How does it work? What are the requirements for a new line?” I asked.
“Where?” she replies. That kind of reply wasn’t too informative, was it? I didn’t quite understand what she meant since she kinda snapped the question at me. I asked her a question and she answers me with a new question. It would’ve been better if she even asked me to sit down and pull out just a list of requirements.
I repeat my question, wanting her to answer my question. Instead, she says, “Yeah, where?”.
“You know what, I’m not quite understanding you. Isn’t this where we—” she cuts me off.
“Where do you plan on getting the connection hooked up?”
I could swear the vein in my temple just popped. I tell her the name of the barangay where I lived in. You know what she says?
“Go to PLDT Jones. Ask your questions there.”
What the f—? You mean she can’t just answer my questions? I only wanted to know about the requirements. I was getting too agitated and the back of my neck was starting to hurt from my blood pressure rising. On the way out of the office, I just laughed off the situation and went on with my day plans.
Wil, there are just incompetent customer service reps and we know that. Well, charge that to experience. There are just those days.
hey, haven’t noticed you already have your own domain. nice!. Anyway, how’s it goin with the new ISP? I’m also considering PLDT ‘coz I hate Smart-broken. haha.
Oh, and by the way, I pass by PLDT main office everyday too. Geez, may we have crossed path already. Small world! :))
submitted my application for PLDT a couple of days ago, but still no word from PLDT
Wow! They are just worse than what I imagined. Also had a number of very unpleasant conversations with their uneducated local technician and cust serv reps. PLDT ought to change all of their employees. They suck! Not to mention MORONIC BITCHES! I HATE PLDT!
I recently signed up for dsl service with PLDT. Here’s what happened… I signed up for DSL plan Experience 999/1 mbps. Lo and behold when they hooked it up a week later the speedtest result showed 512 kbps… so I called customer service and they said the plan that I have is bundle 1299.. that plan only gives 512 kbps. But I still have my copy of the original application and it says Experience 999. So I went to their business office and showed them the original application form. They had to get it upgraded even if it was just hooked up.. customer service says it would take a week.. well it’s been a week now and I’m still waiting…
later days of July, i ask for a requirements for upgrading our DSL line. August 3, I formally requested for an upgrade for our DSL line. I also reported to them
the verry poor performance of the connection that’s why we forced to change or to upgrade our line. You know what the operator’s reply? tapak na daw kasi ung system namin. we’re paying 888 plus the unit amounting to almost 1,100 for nothing. Today is
August 21 and we’re still waiting for what they are saying ” wait for 24 to 48 hours” it is now almost a month. Haahaaahaaa. to think that we have the existing line….
i need to apply a telephone connection
im having problem with my DSL, i was subcribed for mydsl plan 1299 for years now, one week now and i cant able to connect my internet, im hoping to reach your customer service ASAP to do some actions regarding this matter.. please reply to this ASAP
It would be best if you contact PLDT customer service itself by dialing 173 using your landline phone. This is just a post regarding my experience with the customer service that I got at their office. Once you get a hold of an agent through the phone, your concern should be taken care of.